Last updated: May 16, 2026

At STORKGEAR, customer satisfaction is important to us.

1. EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, contact us at info@storkgear.com.

2. Return Eligibility

To qualify for a return, items must be:

• Unused
• In original packaging
• In resellable condition
• Returned with proof of purchase

3. Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom products
• Hygiene-sensitive items
• Digital products or downloads
• Gift cards

4. Refund Process

Once your return is received and inspected, refunds will be issued to the original payment method. Processing may take 5–10 business days depending on your payment provider.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the product and packaging.

7. Stripe Payments

Payments are processed through Stripe and may be subject to Stripe’s payment processing and fraud prevention policies.

8. Contact

For refund or return questions, contact us at info@storkgear.com.